1. Compatibility and contents: This product may be associated with an exploded-view diagram (parts diagram). If the diagram is available, it only includes the specific part stated in the title / description or identified by its corresponding OEM reference number. Not all parts shown in the exploded-view diagram are included. For any questions about the included parts, please contact us before placing your order.

2. VIN required: During checkout, in the cart, there is a section where the vehicle VIN must be provided. If this number is not supplied when purchasing parts, we will be unable to verify compatibility with your BMW. The customer is responsible for verifying compatibility before purchase.

3. Delivery timeframes: The estimated delivery time for our products is 2 to 7 business days if they are in stock in Spain 🇪🇸, and 7 to 14 business days if they are in stock in Germany 🇩🇪. In some cases, the timeframe may be extended to up to 30 business days due to manufacturing, availability or logistics circumstances. For customised products or products configured according to the VIN, processing prior to dispatch may take an additional 7 to 14 business days. If your order is delayed, we will inform you as soon as possible.

4. Shipping and return costs:

• For physical returns within Spain, we provide a label. Outside Spain, the customer must arrange tracked shipping and provide the carrier details, proof of shipment and invoice via the link received.

• The applicable return amount is calculated according to the accepted policy and may vary depending on destination, weight and volume. Optional insurance purchased by the customer is non-refundable.

5. Installation and warranty: All products must be installed by a qualified professional. Installation instructions are not included and we are not responsible for faults resulting from incorrect installation. The warranty of up to 3 years covers manufacturing defects in eligible products, but does not cover installation errors, misuse or incompatibility if the VIN was not verified before purchase. The claim will be reviewed before return authorisation is granted. If accepted, the customer must arrange and pay in advance for tracked shipping from any country, including Spain; no label will be issued. The customer must provide the carrier details, tracking, proof of shipment and invoice. If the warranty claim is covered, we reimburse the necessary and reasonable standard shipping cost after reviewing the invoice and at least three equivalent services; optional insurance, extras, and excess weight or volume caused by incorrect packaging are excluded.

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